Internal Auditor Training on Grievance Management Systems (GMS)

16 Hours Certificate of Completion 🌐 English ⭐ 16 CPD Hours

Instructor-Led HR & Compliance

BDT 12,000 per participant

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Professional certificate

Expert instructors

Flexible delivery modes

16 CPD Hours

This comprehensive Internal Auditor Training on Grievance Management Systems (GMS) is designed for professionals involved in workplace grievance mechanisms. Participants will learn to effectively plan, conduct, report, and follow up on internal audits of GMS, ensuring compliance with international standards. The course combines theoretical knowledge with practical applications, including case studies and role plays, to prepare attendees for real-world auditing scenarios.

What You Will Learn

Upon completion, participants will be able to identify key principles of Grievance Management Systems and their relevance to workplace compliance.
Upon completion, participants will be able to explain the UN Guiding Principles on Business and Human Rights effectiveness criteria in the context of grievance mechanisms.
Upon completion, participants will be able to apply confidentiality and non-retaliation principles during grievance management.
Upon completion, participants will be able to analyze the accessibility and worker awareness strategies for grievance mechanisms.
Upon completion, participants will be able to design effective grievance intake, investigation, and resolution processes.
Upon completion, participants will be able to evaluate audit findings and report on the effectiveness of grievance management systems.

Course Outline

Module 1: Understanding Grievance Management Systems

Lesson 1.1 Key Principles of Grievance Management Systems

Lesson 1.2 International Best Practices in GMS

Lesson 1.3 Overview of Relevant Standards and Frameworks

Module 2: UN Guiding Principles and Effectiveness Criteria

Lesson 2.1 Introduction to UNGPs

Lesson 2.2 Effectiveness Criteria for Grievance Mechanisms

Lesson 2.3 Aligning GMS with International Standards

Module 3: Confidentiality, Non-Retaliation, and Accessibility

Lesson 3.1 Ensuring Confidentiality in Grievance Management

Lesson 3.2 Non-Retaliation Policies and Their Importance

Lesson 3.3 Strategies for Increasing Worker Awareness and Accessibility

Module 4: Grievance Intake, Investigation, and Resolution

Lesson 4.1 Effective Grievance Intake Processes

Lesson 4.2 Conducting Investigations: Best Practices

Lesson 4.3 Strategies for Effective Resolution

Module 5: Audit Planning, Conducting Interviews, and Evidence Collection

Lesson 5.1 Planning an Internal Audit of GMS

Lesson 5.2 Interviewing Techniques for Workers and Management

Lesson 5.3 Collecting and Verifying Evidence

Module 6: Reporting Findings and Continuous Improvement

Lesson 6.1 Reporting Audit Findings Effectively

Lesson 6.2 Corrective Action Verification

Lesson 6.3 Evaluating Effectiveness and Continuous Improvement Practices

Who Should Attend

Internal Auditors
HR Managers
Compliance Managers
Social Compliance Professionals
Sustainability Managers

Prerequisites

Basic understanding of auditing principles and practices
Familiarity with workplace grievance mechanisms

Frequently Asked Questions

This course is designed for internal auditors, HR managers, compliance managers, and professionals responsible for workplace grievance mechanisms.

Participants will receive a certificate titled 'Internal Auditor Training on Grievance Management Systems' from SMS Training Academy.

Participants should have a basic understanding of auditing principles and practices, along with familiarity with workplace grievance mechanisms.

The course includes multiple-choice questions, practical assessments, and a final written examination. A minimum score of 70% is required to pass.

Yes, the course is recognized in the industry, and the certification contributes to CPD requirements.

Participants are required to complete the course within the designated 16-hour timeframe.

Yes, the course is available through instructor-led training, which can be conducted either in-person or virtually.

This certification enhances your professional credentials, demonstrating your expertise in grievance management systems and compliance with international standards.