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Internal Auditor Training on Grievance Management Systems (GMS)

This comprehensive Internal Auditor Training on Grievance Management Systems (GMS) is designed for professionals involved in workplace grievance mechanisms. Participants will learn to effectively plan...

16 Hours Certificate of Completion English 16 CPD Hours
Instructor-Led HR & Compliance
Instructor-led course
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About This Course
This comprehensive Internal Auditor Training on Grievance Management Systems (GMS) is designed for professionals involved in workplace grievance mechanisms. Participants will learn to effectively plan, conduct, report, and follow up on internal audits of GMS, ensuring compliance with international standards. The course combines theoretical knowledge with practical applications, including case studies and role plays, to prepare attendees for real-world auditing scenarios.
Course trainers
Abdul Alim
Lead Trainer
Social Accountability Quality Management Systems Environmental Management Syst...
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What You Will Learn
  • Upon completion, participants will be able to identify key principles of Grievance Management Systems and their relevance to workplace compliance.
  • Upon completion, participants will be able to explain the UN Guiding Principles on Business and Human Rights effectiveness criteria in the context of grievance mechanisms.
  • Upon completion, participants will be able to apply confidentiality and non-retaliation principles during grievance management.
  • Upon completion, participants will be able to analyze the accessibility and worker awareness strategies for grievance mechanisms.
  • Upon completion, participants will be able to design effective grievance intake, investigation, and resolution processes.
  • Upon completion, participants will be able to evaluate audit findings and report on the effectiveness of grievance management systems.
Course Outline

Lesson 1.1 Key Principles of Grievance Management Systems
Lesson 1.2 International Best Practices in GMS
Lesson 1.3 Overview of Relevant Standards and Frameworks

Lesson 2.1 Introduction to UNGPs
Lesson 2.2 Effectiveness Criteria for Grievance Mechanisms
Lesson 2.3 Aligning GMS with International Standards

Lesson 3.1 Ensuring Confidentiality in Grievance Management
Lesson 3.2 Non-Retaliation Policies and Their Importance
Lesson 3.3 Strategies for Increasing Worker Awareness and Accessibility

Lesson 4.1 Effective Grievance Intake Processes
Lesson 4.2 Conducting Investigations: Best Practices
Lesson 4.3 Strategies for Effective Resolution

Lesson 5.1 Planning an Internal Audit of GMS
Lesson 5.2 Interviewing Techniques for Workers and Management
Lesson 5.3 Collecting and Verifying Evidence

Lesson 6.1 Reporting Audit Findings Effectively
Lesson 6.2 Corrective Action Verification
Lesson 6.3 Evaluating Effectiveness and Continuous Improvement Practices
Who Should Attend
  • Internal Auditors
  • HR Managers
  • Compliance Managers
  • Social Compliance Professionals
  • Sustainability Managers
Prerequisites
Basic understanding of auditing principles and practices
Familiarity with workplace grievance mechanisms
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Frequently Asked Questions
This course is designed for internal auditors, HR managers, compliance managers, and professionals responsible for workplace grievance mechanisms.
Participants will receive a certificate titled 'Internal Auditor Training on Grievance Management Systems' from SMS Training Academy.
Participants should have a basic understanding of auditing principles and practices, along with familiarity with workplace grievance mechanisms.
The course includes multiple-choice questions, practical assessments, and a final written examination. A minimum score of 70% is required to pass.
Yes, the course is recognized in the industry, and the certification contributes to CPD requirements.
Participants are required to complete the course within the designated 16-hour timeframe.
Yes, the course is available through instructor-led training, which can be conducted either in-person or virtually.
This certification enhances your professional credentials, demonstrating your expertise in grievance management systems and compliance with international standards.